The biggest roadblock that eCommerce platforms have witnessed is the crooked transaction process. Be it B2B or B2C, both the buyers want the payment process to be quick, easy, and straightforward.
Many eCommerce platforms ask their buyers to fill a form or register right before the final transaction. This is why many buyers either do not finish the purchase or do not revisit that website.
What can you do to simplify this process?
For starters, do not force registration right before the transaction. The other thing that you can do is to keep the payment form short. Only ask for essential details, and further information can be requested in the shipping form.
Another important thing that you must do in your B2B eCommerce website is to add multiple payment methods.
8. Quick!- Optimize your Delivery Process.
Optimizing your delivery process means ensuring faster delivery of products by optimizing your supply chain and shipping process. Businesses buy from you and sell it to their customers, so if your delivery process is quick and efficient, it will make the entire business-cycle faster.
What’s more? You can even provide an effective tracking mechanism for better customer relations.
When you enable quicker delivery and tracking options in your B2B eCommerce website, it delights customers and improves customer experience. Buyers prefer faster delivery over low cost; therefore, you can gain customers from your competitors.
9. “Always At Your Service.”- Enhance your pre and post-sale services.
Trust, personal relationship, responsiveness, quality improvements, and value for money are the most critical factors for a robust seller-buyer relationship in every eCommerce business.
Almost every buyer expects the above five aspects to be fulfilled by their sellers before making any purchase, even after they have made the purchase.
But what are post-sale and pre-sales services?
In pre-sales services, your customer must be able to answer almost every question and concern raised by your potential customer.
In post-sales services, focus on creating 24*7 customer support. For this, you can even implement chatbots on your eCommerce websites. Hire Chatbots development company for this purpose.
With this, we come towards the end of this blog. These simple yet effective B2B eCommerce success strategies are a total win-win from choosing the right technology platform to enhance your pre and post-sale services.
The only thing you need to take care of is implementing all the strategies mentioned above in the right way else; it may even backfire. So, in order to avoid any fiasco, get in touch with an eCommerce development company in India and hand over all your worries to them.
Till then, that’s all, folks!